Refund Policy

Refund Policy

At Natalie’s Shop, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer the following options for returns.

Website Credit Policy

• We offer a website credit (with no expiry) if the product is returned within 30 days of the purchase date.
• The website credit can be used at any time for future purchases on our site.

Shipping Responsibility

• The buyer is responsible for all return shipping charges. Please ensure that the items are securely packaged, as we are not responsible for lost or damaged returns during transit.
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure your item is received by us.

Conditions for Returns

• Items must be returned in their original condition, unworn, and with all original packaging and tags.
• Items that are customized or engraved cannot be returned unless they are defective or damaged upon receipt.